Current Turnaround time 5-6 weeks - need them sooner? send us a message before purchasing!

Got questions? You're in luck, because we have answers. Below, the most popular customer questions!

How long does it take to receive my order?

Our current turnaround time is 5-6 weeks not including shipping time, but we do have priority shipping options!

Send us a message BEFORE your order to find the perfect option for you :)

Why does it take so long to make the ears?

Our current turnaround time is 5-6 weeks even if they are holiday ears.

I really wish that I could cut this down but unfortunately with my autoimmune disease I have to take days off when I just can't function and I have frequent trips to the emergency room which typically puts me out of commission for 6 days at a time.

Having this turnaround time allows me to make sure that your ears don't arrive late and allows me to keep this shop open that l love so much 💕

So please be sure to keep this in mind before ordering and send me a message if you need them sooner so we can come up with a solution! 💕

Do you accept returns, cancellations or exchanges?

Unfortunately we do not accept returns as all of our ears are handmade to order. If there is an issue with your ears please contact us within 48 hours of receiving your order.

We do not accept cancellations if I have already started making the ears.

We do not accept any exchange orders/requests.

Can you make me a custom item?

We do not offer custom orders but you can mix and match any fabrics and bows in the shop to create your own unique pair of ears!

We can also make any pair of ears without the bow 🙂